Shipping Rates, Discreet Fulfillment & 14-Day Replacement Policy

Every retail and wholesale order placed on https://mad-labs.site/ ships in plain, unbranded outer boxes lined with heat-sealed, odor-proof Mylar vacuum barrier bags. Review our domestic shipping tiers, checkout settlement workflow, and 14-day hardware replacement terms below.

Flat-Rate Tracked Shipping Options

  • Regular Shipping ($20): Delivered within 3 to 5 business days via USPS Ground Advantage or UPS Ground with full end-to-end carrier tracking.

  • Express Shipping ($45): Delivered within 1 to 2 business days via priority air fulfillment for rapid turnaround.

Checkout Processing, Payment Settlement & Live Tracking

  1. Instant Order Confirmation: Immediately after you submit your order, our billing desk sends payment settlement instructions to your registered email address and mobile number via SMS.

  2. Supported Payment Methods: For maximum privacy and zero bank declines, we accept Cash App, Apple Pay,Zelle, Chime, and approved Cryptocurrencies.

  3. Same-Day Carrier Dispatch: Orders verified before 2:00 PM EST Monday through Saturday are packed and scanned by the carrier the same business day, with tracking links emailed and texted automatically.

14-Day Dead-on-Arrival (DOA) Hardware Replacement Guarantee

Because mad vapes and 510 carts are consumable inhalation products, opened items cannot be returned for general refunds. However, we back our hardware with a strict 14-Day DOA Guarantee:

  • Eligible Hardware Defects: Any unit that fails to fire out of the box, fails to accept a standard 5V USB-C charge,leaks inside its sealed factory wrapper, or arrives cracked from carrier transit damage.

  • Non-Covered Conditions: Normal extract depletion, routine airway condensation (which can be cleared by warming the tank), physical damage from drops, or coil scorching caused by high-wattage fast chargers.

  • How to Claim a Replacement: Email sales@mad-labs.site within 14 calendar days of your delivery scan with your order number, a photo of the box's QR label, and a short video demonstrating the defect.

Place your order today with discreet $20 Regular or $45 Express fulfillment by shopping our Mad Labs 2g disposables.Need troubleshooting help? Read our battery and vape troubleshooting guide or reach out through our customer support page.